Return & Exchange Policy
Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or exchange. Please ensure you familiarize yourself with the policy below prior to your purchase.
30-Day Money-Back Guarantee
When you receive item(s) that is defective, incorrect, or incomplete, please contact us immediately so we can make it right. Once we accept your return request, our customer service will send you the pre-paid return label for you to return it. Otherwise, the cost of the return shipment arranged by yourself will be at your expense.
For faster assistance with a return or exchange claim, please email us with your order number, contact information, photos, and videos concerning the damages or flaws(if applicable). Please keep all items and packaging materials until your claim is resolved.
Before return, please contact us for return details and correct return address. After that, you can send us an email to inform us. Besides, if you return the item(s) for personal reasons, the return freight is at your expense.
Please note that products must be returned in the original packaging and will not affect the second sale. Once the item arrives back at the warehouse for inspection, the refund process will begin.
Hassle-Free Exchange
A hassle-free exchange is ready if it is in stock. You can exchange your item(s) within 24 hours you placed the order and before your package was shipped out. If your package has been shipped out, we will not accept your replacement request, but you can refuse to accept the package after it arrives.
Missing item(s), wrong item(s) or incorrect package sent
If there is an item missing, we will resend the missing item/accessory for free .
If we have shipped the wrong item, we will either refund you in full or resend the correct item (if in stock). Zenicham will reimburse you for the return shipping fee when we receive the returned item(s).
Cancellation
For canceling an order which has not been processed, please contact us as soon as possible. Orders whose parcels have already been processed can not be canceled.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.Please get in touch if you have questions or concerns about your specific item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.We do not accept refunds from alternative cards or different payment methods. Please note that processing payments may take up to 7 to 10 additional business days for the refund to be credited to your account.
* If the value of the remaining products on your returned order is less than $30, a $10 shipping fee will be deducted from the refund.
Online Customer Support
If you have any questions or concerns,please feel free to contact us at support@zenicham.com.
*Zenicham reserves the right to explain the terms of the Return & Exchange Policy.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or exchange. Please ensure you familiarize yourself with the policy below prior to your purchase.
30-Day Money-Back Guarantee
When you receive item(s) that is defective, incorrect, or incomplete, please contact us immediately so we can make it right. Once we accept your return request, our customer service will send you the pre-paid return label for you to return it. Otherwise, the cost of the return shipment arranged by yourself will be at your expense.
For faster assistance with a return or exchange claim, please email us with your order number, contact information, photos, and videos concerning the damages or flaws(if applicable). Please keep all items and packaging materials until your claim is resolved.
Before return, please contact us for return details and correct return address. After that, you can send us an email to inform us. Besides, if you return the item(s) for personal reasons, the return freight is at your expense.
Please note that products must be returned in the original packaging and will not affect the second sale. Once the item arrives back at the warehouse for inspection, the refund process will begin.
Hassle-Free Exchange
A hassle-free exchange is ready if it is in stock. You can exchange your item(s) within 24 hours you placed the order and before your package was shipped out. If your package has been shipped out, we will not accept your replacement request, but you can refuse to accept the package after it arrives.
Missing item(s), wrong item(s) or incorrect package sent
If there is an item missing, we will resend the missing item/accessory for free .
If we have shipped the wrong item, we will either refund you in full or resend the correct item (if in stock). Zenicham will reimburse you for the return shipping fee when we receive the returned item(s).
Cancellation
For canceling an order which has not been processed, please contact us as soon as possible. Orders whose parcels have already been processed can not be canceled.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.Please get in touch if you have questions or concerns about your specific item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.We do not accept refunds from alternative cards or different payment methods. Please note that processing payments may take up to 7 to 10 additional business days for the refund to be credited to your account.
* If the value of the remaining products on your returned order is less than $30, a $10 shipping fee will be deducted from the refund.
Online Customer Support
If you have any questions or concerns,please feel free to contact us at support@zenicham.com.
*Zenicham reserves the right to explain the terms of the Return & Exchange Policy.
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