Return & Exchange Policy

Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or exchange. Please ensure you familiarize yourself with the policy below prior to your purchase.

30-Day Money-Back Guarantee
When you receive a defective, incorrect or incomplete item, please contact us immediately so that we can resend or refund the product. Other SituationsOnce we accept your return request, our Customer Service Department will send you a prepaid return label for your return, and return shipping will be at your expense.

For faster assistance with a return or exchange claim, please email us with your order number, contact information, photos, and videos concerning the damages or flaws(if applicable). Please keep all items and packaging materials until your claim is resolved.

Before return, please contact us for return details and correct return address. After that, you can send us an email to inform us. Besides, if you return the item(s) for personal reasons, the return freight is at your expense.

Please note that products must be returned in the original packaging and will not affect the second sale. Once the item arrives back at the warehouse for inspection, the refund process will begin.

Hassle-Free Exchange
A hassle-free exchange is ready if it is in stock. You can exchange your item(s) within 24 hours you placed the order and before your package was shipped out. If your package has been shipped out, we will not accept your replacement request, but you can refuse to accept the package after it arrives.

Missing item(s), wrong item(s) or incorrect package sent
If there is an item missing, we will resend the missing item/accessory for free .

If we have shipped the wrong item, we will either refund you in full or resend the correct item (if in stock). Zenicham will reimburse you for the return shipping fee when we receive the returned item(s).

For canceling an order which has not been processed, please contact us as soon as possible. Orders whose parcels have already been processed can not be canceled.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.Please get in touch if you have questions or concerns about your specific item. 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.We do not accept refunds from alternative cards or different payment methods. Please note that processing payments may take up to 7 to 10 additional business days for the refund to be credited to your account.

Online Customer Support
If you have any questions or concerns,please feel free to contact us at

*Zenicham reserves the right to explain the terms of the Return & Exchange Policy.